kios Platform Privacy Notice

This page describes what we collect when you use kios and how we keep that data protected. We collect personal information — such as email, mobile number, payment details, and betting history — only to operate our platform, process your deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations.

We treat your data with strict confidentiality. We do not sell your information to advertisers or data brokers. Our kios infrastructure sits on secure servers with encryption, access controls, and regular security audits. We share your data only with trusted payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and regulatory authorities when legally required.

Our kios privacy policy applies to all users across supported jurisdictions — whether you access kios via Android APK, iOS browser, or desktop. If you have questions about how we handle your data, our support team responds within one business day.

What we collect when you use kios

We collect the following information from your kios account:

Account data: Email address, mobile number, password hash, username
Identity verification: Photo ID image, selfie, name, date of birth, address
Payment information: Payment method type (DANA, e-wallet, mobile banking, etc.), account holder name, transaction history
Betting and gaming activity: Stakes placed, games played, settlement results, winnings and losses
Device and connection data: IP address, device type (Android or iOS), app version, browser type, session timestamps
Support interactions: Email messages, live chat transcripts, support tickets

How we use your kios data

We use your data for these purposes:

To verify your identity and comply with KYC requirements
To process deposits via local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts
To settle your stakes and calculate payouts
To detect and prevent fraud, money laundering, and account abuse
To respond to support requests and resolve disputes
To send account notifications, balance updates, and withdrawal confirmations
To comply with regulatory requests from authorities in Jakarta, Surabaya, Bandung, Medan, or other jurisdictions

No marketing without consent: We do not use your kios data to send promotional emails or SMS unless you explicitly opt in. You can disable marketing notifications in your account settings at any time.

Third-party data processors on kios

We share your kios data with the following third parties:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, and our bank partners (e-wallet, mobile banking, local payment, online payment) receive your payment method information and transaction details to process deposits and withdrawals
Hosting and cloud services: Our servers may sit outside your jurisdiction (for example, in Singapore or Malaysia); these providers have data processing agreements with us
Anti-fraud and KYC vendors: We share your identity documents with third-party verification services to confirm your identity
Regulatory authorities: We may disclose your data to government agencies and financial regulators if legally required

We do not sell your data to advertisers, marketing firms, or data brokers. Any third party we work with agrees to protect your data under our privacy and security standards.

Data retention on our kios platform

We retain your kios account data as long as your account is active. If you close your kios account, we keep your transaction history for at least five years to comply with financial regulations and tax requirements. Identity documents (photo ID, selfie) are deleted after one year unless regulatory authorities request we retain them longer. Your email and payment history may be retained longer if required by law.

Your rights regarding kios data

You have the right to request access to your kios data, correct inaccurate information, or request deletion of your personal information (subject to legal retention requirements). Contact our support team to exercise these rights — we respond within ten business days.

Cookies and device tracking on kios

Our kios platform uses cookies and local storage to enhance your experience. Session cookies track your login status and remember your language preference. Analytics cookies help us understand how you use kios (e.g., which games are popular, which payment methods are most used). We do not use cookies to track you across other websites.

On our kios mobile app (Android APK), we collect device identifiers (Android advertising ID) only for fraud prevention and campaign performance measurement. You can disable ad tracking in your device settings.

Security and encryption on kios

We encrypt all data transmitted between your device and our kios servers using TLS (transport layer security). Your password is hashed — we never store or view it. Payment card data is handled by our payment partners; we do not store full card numbers on our systems. All kios servers are behind firewalls, and access is restricted to authorized personnel only. We conduct regular security audits and penetration tests.

Children and the kios platform

Our kios service is not intended for children. We do not knowingly collect data from anyone under eighteen years of age. If we discover a minor has used kios, we close the account and delete their data. Parents or guardians who believe a child has accessed kios should contact us immediately.

Cross-border data transfer

Our kios servers may be located outside your country. When your data is transferred across borders, we ensure it is protected under privacy agreements and legal safeguards equivalent to your local data-protection laws. We comply with local data-residency requirements where applicable.

Contacting kios about privacy

If you have a privacy concern, data-protection question, or wish to exercise your rights regarding your kios information, contact our privacy team through the in-app Help menu or email. We acknowledge all privacy inquiries within two business days and provide a substantive response within ten business days. Our team is multilingual and available to assist users across all supported jurisdictions.

Privacy policy version: Our kios privacy policy is current as of the date shown in your account settings. We update this policy when we change how we handle data — we notify all users of material changes via email. Continued use of kios after changes means you accept the updated policy.